1 Introduction and Applicability
49bit ("we", "our", "platform") provides a safe and trustworthy online betting and casino experience for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information.
This policy applies to all 49bit services — including our website 49bit.lat, mobile platform, and any associated digital channels. By using our services, you are agreeing to the terms of this privacy policy.
This privacy policy should be read together with our Terms and Conditions. Both documents together form the complete framework governing the use of your information.
We believe that respecting user privacy is the foundation of a trustworthy platform. At 49bit, we are committed to protecting your personal privacy through SSL encryption, fair play assurance, and strict data protection processes.
2 What Data We Collect
49bit collects your information through various methods. Below is a detailed breakdown of the categories of data:
2.1 Registration and Account Information
When opening an account, you are required to provide some basic information, which includes:
- Full name (in Bengali or English)
- Date of birth (for age verification — must be 21 years or older)
- Email address
- Preferred username and password
- Mobile number
- Current address
2.2 Identity Verification (KYC) Information
For responsible gaming and financial transaction verification, we may collect identity documents such as:
- National ID card (NID) or passport copy
- Driving licence (where applicable)
- Proof of address (utility bill or bank statement)
- Proof of payment method ownership (bKash, Nagad, or Rocket number verification)
2.3 Financial Transaction Information
During deposits and withdrawals, we process the following information:
- Transaction amount and currency (Bangladeshi Taka / ৳)
- Payment method (bKash, Nagad, Rocket, bank transfer)
- Transaction ID and timestamp
- Transaction history and balance records
2.4 Gaming Activity Information
To improve your platform experience and ensure responsible gaming, we collect:
- Game participation history
- Bet amounts and outcomes
- Session duration and frequency
- Bonus and promotion usage details
2.5 Technical and Device Information
Automatically collected technical information includes:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device information
- Site access times and page navigation data
- Referral source (where you came from before reaching our site)
3 Purposes for Using Your Data
We use your information only for specific, lawful, and transparent purposes. The table below sets out the purposes for data use and their legal basis:
| Purpose of Use | Relevant Data | Legal Basis |
|---|---|---|
| Account creation and management | Registration information, KYC documents | Performance of contract |
| Processing financial transactions | Payment information, bank details | Performance of contract |
| Age and identity verification | Date of birth, government-issued documents | Legal obligation |
| Fraud prevention and security | Transaction data, IP information | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation and legitimate interest |
| Customer support | Contact information, account history | Performance of contract |
| Platform improvement and analytics | Technical data, usage patterns | Legitimate interest |
| Promotional communications (based on consent) | Email, communication preferences | Consent |
49bit never uses your information beyond the purposes stated above. If any new use of your data becomes necessary, we will notify you in advance and obtain new consent where required.
4 Sharing Data with Third Parties
49bit does not sell your personal information to any third party. However, we may share data in specific circumstances necessary for operating our services:
4.1 Service Provider Partners
We work with selected third parties who carry out technical and operational tasks on our behalf:
- Payment processors: bKash, Nagad, Rocket, and banking partners — information necessary for processing transactions
- Game providers: Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others — for managing the gaming experience
- Cybersecurity partners: For fraud detection and prevention
- Analytics tools: For monitoring platform performance (without personally identifiable information)
These partners operate under strict confidentiality agreements and receive only the information required for their specific tasks.
4.2 Disclosure of Information for Legal Requirements
In the following circumstances, 49bit may be required to disclose information to authorities:
- To comply with valid court orders or government directives
- To comply with anti-money laundering (AML) regulations
- To comply with laws related to the prevention of terrorist financing
- To assist in the investigation of serious crimes
We never sell, rent, or exchange your personal information to any third party for commercial purposes. This is a fundamental commitment of 49bit.
5 Cookies and Tracking Technologies
49bit uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly.
5.1 Categories of Cookies
- Essential cookies: Required for the basic operation of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
- Functionality cookies: Used to remember your preferences (language, display settings).
- Analytics cookies: To understand how users are using the platform — this data is analysed in aggregate and is not personally identifiable.
5.2 Managing Cookies
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality. In particular, login and transaction-related features may not work correctly.
6 Data Security Measures
49bit applies industry-standard technical and organisational measures to protect your information. Our security infrastructure consists of the following components:
- SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption, keeping all information between your browser and our servers encrypted.
- Data encryption: Sensitive stored data (passwords, identity documents) is kept in encrypted format.
- Access controls: Only authorised personnel can access specific data, and every access is logged.
- Two-factor authentication: An additional verification layer for account security.
- Regular Security Audits: Periodic security reviews and vulnerability testing conducted by third parties.
- Fraud Detection System: Real-time monitoring and automated detection of suspicious activity.
If a data breach occurs and poses a high risk to your rights and freedoms, we will notify you as soon as possible and take the necessary steps.
7 Data Retention Period
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Account) | For as long as the account remains active |
| Account Information (Closed Account) | Minimum 5 years after account closure |
| Financial Transaction Records | Minimum 7 years (in accordance with anti-money laundering laws) |
| KYC / Identity Verification Documents | Minimum 5 years |
| Customer Service Communications | 3 years |
| Technical Logs and Analytics Data | Up to 12 months |
| Marketing Consent Records | 3 years after consent is withdrawn |
Once the above retention periods have passed, we will securely delete your data or anonymise it so that you can no longer be identified.
8 Your Rights and Controls
As a user of 49bit, you have several important rights over your own data:
8.1 Right to Access and Review
You may request a copy of the personal data we hold about you at any time. We will respond within 30 days of receiving the request.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Our customer service team typically processes this within 7 business days.
8.3 Right to Deletion
In certain circumstances you may request that your data be deleted. However, data that must be retained to meet legal obligations (such as financial transaction records) may not be immediately deletable.
8.4 Right to Object to Processing
You may object to the processing of your data for specific purposes, particularly for marketing communications. You can easily unsubscribe from promotional emails at any time.
8.5 Right to Portability
You may request your data in a structured, machine-readable format.
8.6 How to Exercise Your Rights
To exercise any of the rights above, contact us in the following ways:
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali)
We will process your request after verifying your identity. This ensures that only the rightful account owner can access or modify the data.
9 Protection of Minors
49bit strictly does not provide services to persons under the age of 21. We do not knowingly collect or process the personal data of minors under any circumstances.
Through an age verification process at registration, we ensure that all users are 21 years of age or older. If we learn that a minor has created an account, that account will be closed immediately and the associated data will be deleted.
If a parent or guardian believes their minor child has registered on our platform, please contact [email protected]. We will investigate the matter promptly and take the necessary action.
10 Changes to the Privacy Policy
49bit may update this Privacy Policy from time to time. Changes may occur for the following reasons:
- Introduction of new services or features
- Alignment with legal or regulatory changes
- Improvements to security measures
- Clarifications based on user feedback
10.1 How We Notify You of Changes
For any significant changes, we will:
- Update the "Last Updated" date at the top of the policy
- Send a notification to your registered email address (for important changes)
- Display a notification when you log in to the platform
Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy. If you do not agree with the changes, you may request that your account be closed.
11 Contact and Complaints Resolution
Contact us for any privacy-related questions, concerns, or requests. Our data protection team is able to provide support in Bengali.
We aim to respond to all privacy-related requests within 30 days. For urgent matters, faster assistance is available via live chat.
Email: [email protected]
Live Chat: Available 24 hours, 7 days a week
Language: Full support in Bengali
We believe that most concerns can be resolved through direct communication. Our customer service team is committed to resolving any privacy-related issues you may have.